Privacy Policy

1. Who We Are

Departure Desk is a Dubai-based life-closure service that helps expats who have left the UAE manage property handovers, vehicle sales, deposit recovery, visa cancellations, and related administrative tasks remotely. We operate in partnership with Euro Fast Track under a fully licensed UAE business consultancy.

2. Information We Collect

When you submit our assessment form, we collect:

• —Your full name
• —Email address
• —Phone number
• —Your current location (city and country)
• —Details of what you left behind in Dubai (e.g., apartment, vehicle, trade license)
• —Your urgency level

We do not collect payment information through this website. Payment details are collected separately through secure, encrypted channels when you engage our services.

3. How We Use Your Information

We use the information you provide to:

• —Assess your situation and determine which services you need
• —Provide you with an itemized quote
• —Contact you to discuss your case
• —Deliver the services you engage us for

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage and Security

Form submissions are processed through Google Forms and stored in Google Sheets, protected by Google's enterprise-grade security infrastructure. Access to your data is restricted to authorized members of the Departure Desk team. We retain your information only for as long as necessary to provide our services and comply with legal obligations.

5. Third-Party Service Providers

In the course of delivering our services, we may share relevant information with licensed PRO service providers, legal consultants, real estate agents, vehicle dealers, or logistics partners — strictly on a need-to-know basis and only to execute the services you have engaged us for. All service partners are bound by confidentiality obligations.

6. Cookies and Analytics

This website does not use tracking cookies or third-party analytics tools. We do not track your browsing behavior across other websites.

7. Your Rights

You have the right to:

• —Request access to the personal data we hold about you
• —Request correction or deletion of your data
• —Withdraw consent for us to contact you at any time

To exercise any of these rights, email us at info@departure-desk.com.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact

If you have questions about this privacy policy or how we handle your data, contact us at info@departure-desk.com.